FAQs
We make it simple – answers to your most important questions.
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Who are eHotel's customers?
Most ehotel customers are frequent business travellers from medium-sized companies, primarily in Germany, Austria and Switzerland. Large companies and multinational corporations are also part of our company's long-standing customer base. Private individuals can also book hotel rooms for city breaks or short holidays on our publicly accessible websites and through our cooperation with renowned price comparison sites, websites and affiliate partners. We also market the ehotel hotel programme through travel agency partners and the online booking systems of Atlatos, Bahn OBT, Cytric, Onesto and VICTOR.
How expensive is a listing at eHotel?
A standard entry on www.ehotel.de is free of charge. Additional services such as the setup service, use of the channel manager or a direct interface to the PMS are charged separately. ehotel® charges a commission for bookings made through its platform.
How long is the framework agreement?
Your hotel listing will be activated upon receipt of the agreement. The term of the agreement is one calendar year. If the framework agreement is not terminated within three months prior to the end of the contract (31 December), the agreement will be extended for another year.
How much time elapses from registration to listing at eHotel?
New registrations are processed daily. You will receive your login details and instructions by email. Now enter your details in the ehotel® Suite and put your hotel online. As soon as we have received your signed framework agreement, we will check your entries and activate your hotel immediately. If any details are missing or incomplete, our hotel support team will contact you. Activation will take place once all relevant data has been entered.
Procurement and verification of all hotel bills by eHotel®
Yes, there is ample parking directly on site so that you and your guests can arrive comfortably.
How does the direct booking link work for my website?
The ehotel Suite provides you with a direct booking link completely free of charge. You can embed this link on your own hotel website. Descriptions, availability and prices are taken from the data entered in the ehotel® Suite. Use of the booking link is free of charge for you. No commission is charged for bookings made via this link.
How does the channel manager work
Update multiple sales channels, including leading hotel portals, quickly and effectively via a centralised access point. This saves you time, prevents overbooking situations and ensures rate parity across portals. Connection to your hotel PMS is also possible. Prices and availability are taken directly from this system.
How much is the brokerage commission?
Despite all the technology, people remain at the heart of what we do. We are committed, approachable and personal – whether in conversation, in service or in partnership.
How is my hotel displayed on the eHotel AG websites?
You have the option of providing a detailed hotel description. You can easily maintain your hotel's amenities in a separate menu. Enter the room description and amenities for each room category separately. You can upload up to 25 images for your hotel and display a maximum of 5 images per category.