Berlin, December 2021 – From the very beginning, ehotel® has focused on providing the best customer service, and has once again impressed in one of Germany’s largest nationwide rankings in the areas of customer satisfaction, customer service and value for money: with this award, ehotel® continues its success story as the customer service champion in the hotel booking portal sector.
For the German Customer Award organised by the German Society for Consumer Studies (DtGV), a total of 335,000 reviews – representing a cross-section of the population – were evaluated across 2,377 companies from 236 sectors. The DtGV determines which companies are included in the ranking by researching the size and significance of providers within each sector. “We feel vindicated in our endeavour never to lose sight of our customers,” says Fritz Zerweck, CEO of ehotel®, “at the same time, we would like to thank our customers for this fantastic rating by consistently improving our service.” In addition to 24/7 customer service, the Berlin-based company focuses on innovative technologies, creative ideas and transparency. This combination forms the basis for the highest level of customer satisfaction. The hotel booking platform ehotel® aggregates accommodation offers from providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by organisations including the German Institute for Service Quality and the market research institute ServiceValue.
