press release

One of the greatest challenges for businesses in the age of digitalisation is maintaining a close relationship with customers despite new technologies, modern applications and data-driven decision-making. Keeping the customer’s benefit at the heart of corporate strategy always pays off in the long run: ehotel® achieves enormous customer satisfaction through its high standards of customer service, consistent transparency, innovative meta-search technology and the continuous development of its extensive range of services – this is confirmed by the ‘Digital Champion 2021’ award from the national daily newspaper Die Welt in collaboration with the analysis institute ServiceValue.The extensive study evaluated 337,000 consumer reviews of 1,682 companies across 140 sectors. For the third year running, ehotel® has been awarded the bronze medal in the overall ranking and emerged as the winner in the hotel booking portal sector. “It is very important to us not only to maintain standards, but also to play a creative role in shaping the future of the industry,” explains Fritz Zerweck, CEO of ehotel®: “User behaviour and the wishes of our customers serve as our guide in this.” The latest study, containing further information and all the results of the Digital Champions 2021, can be viewed on the websites of Die Welt and ServiceValue. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.